Privacy Policy

Last updated: Aug 28, 2025

Pro Master (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, request a service, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, service address, and details you provide when booking an estimate or service.
  • Service Information: Details about the type of service you request (e.g., gutter cleaning, roof cleaning, window cleaning, pressure washing, holiday light installation).
  • Payment Information: Our payment provider may securely process your payment details if you pay for services online. We do not store full payment card details.
  • Technical Information: IP address, browser type, device information, and pages visited on our website (for analytics and site improvements).
  • Communication Information: Records of your communication with us, such as calls, emails, or form submissions.

2. How We Use Your Information

We use the information we collect to:

  • Provide the services you requested.
  • Contact you to confirm appointments, updates, or service reminders.
  • Process payments for services.
  • Respond to your inquiries and improve customer support.
  • Send promotional offers, discounts, and seasonal updates (if you’ve opted in).
  • Improve our website, services, and overall customer experience.
  • Comply with legal obligations and protect against fraud or misuse.

3. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve site performance, remember your preferences, and analyze traffic.

You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly without them.

4. Sharing of Information

We do not sell or rent your personal data. We may share your information only in these cases:

  • With trusted service providers who assist us in delivering services (e.g., scheduling, payments, hosting).
  • If required by law or legal process.
  • To protect the safety, property, or rights of Pro Master, our customers, or the public.

5. Data Security

We implement reasonable physical, electronic, and managerial safeguards to protect your personal information. However, no system can guarantee 100% security. Please contact us if you suspect any unauthorized use of your data.

6. Children’s Privacy

Our services are intended for adults and homeowners. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

7. Your Privacy Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data (subject to legal obligations).
  • Opt out of marketing communications at any time.

To exercise these rights, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please reach out to us:

Pro Master
📍 Bellevue, WA
📞 Phone: +1 (425) 919-4377
📧 Email: akininra94@gmail.com